Maintenance-Warranty-Service
Protecting Your Purchase
Finding the best plan to meet your needs and secure your asset(s).
If you’ve been a customer of ours for any period of time, you have probably heard things like AGCO Protection, Genuine Care and PM360 thrown around as you’ve purchased equipment. However, you may not be familiar with the value and offerings each of these programs provide.
To sum it up in the easiest possible way, AGCO Protection is extended warranty, Genuine Care is a service contract and PM360 is routine maintenance inspections.
But what do each of these programs offer, and why are they of value to your business? What are the advantages of bundling these programs together, and how does that save you money and increase the value you receive?
Let’s start with AGCO Protection.
This is an extended warranty available anywhere from 4 to 6 years after the equipment purchase date. There are three tiers available-
- Basic: This is the most economical and is a basic powertrain warranty.
- Enhanced: This is a step-up from the first tier and covers everything in the basic tier along with additional parts like the hydraulics, starter, alternator and A/C.
- Ultimate: This is essentially the same as your base warranty and covers most things that are covered in your initial three-years. For Fendt, this is the Gold Star+ Customer Care Plan.
ACCO Protection can be tailored to your needs. Your extended warranty does not need to be purchased when you buy your equipment and there is a window period where this can be added on after your original warranty has expired. Your salesman can assist you further with this.
Next in line is Genuine Care.
Basically, with Genuine Care, you are pre-purchasing the standard maintenance that is required on your machine while also receiving a discount on the parts and labour required at the maintenance intervals.
Genuine Care covers the following:
- Regular Maintenance
- Inspections
- Fluid Sampling
This can be tailored to your needs with various packages ranging from oil changes, to air filters, to full service which includes things like coolants and differentials. When your maintenance time comes around, our service department will give you a call and we’ll take care of the rest.
Different service packages are also available for Massey Ferguson Compact tractors. These packages are better tailored to these types of equipment and run on an annual as opposed to interval basis. For customers who prefer the DIY route, they can pre-pay for their parts to receive a 7.5% discount.
BUNDLING Genuine Care and AGCO Protection is a great way to save even more, improve your ROI and increase your peace of mind. By bundling, additional incentives and savings are provided.
Your sales person can assist you to further determine which combinations are best for your needs.
Last up is PM360
This requires no contract or up-front payments. YOU plan your maintenance inspections and schedule them with us.
We will provide you with a 10-15% discount on the parts used during your inspection. Parts and labour from the inspection are also covered under a limited warranty period.
If you plan on conducting regular maintenance and inspections on your equipment, upgrading to a Genuine Care plan is highly recommended. For about ⅓ more of the cost, your inspections are included, along with maintenance costs and fluid analysis. As an added bonus, we will contact you when your maintenance comes due.
Whatever your needs are, there is likely a plan we can tailor to you, to ensure you receive the best value and life out of your equipment. Our goal is to provide you with confidence in the equipment we sell you, as well as maintain it properly to ensure you are getting the most value out of it in the future.
Back to News & Events